Frequently Asked Questions

Due to shipping costs and time/labor, we are unable to return any product that is not defective. We do not offer returns. By placing an order, you acknowledge that each order is a custom-made product and understand we will not issue refunds. • All glitter fabrics are carefully marked in their description and cannot be returned due to the glitter. • Our organic scents are strong and we cannot return or exchange scented packs. We believe The ReLeafpack is an amazing multi-use product that fits wonderfully in every home and hope to bring you the same enjoyment. Don't forget to give your new ReLeafpack a *shake* every 20 minutes for a whole new cold feeling. In addition, we cannot alter orders or add a coupon code to any order that has already been placed. If you placed your order by mistake or wish to cancel it before it has shipped, you will be charged a $5 restocking fee from your refund. We reserve the right to refuse service or products to anyone who may be flagged with suspicious or fraudulent activity and reserve the right to report those parties to the proper authorities.

7/15/24 - Our shipping dates and schedule has recently been updated for a smoother process. • Our products are custom, hand-made to order and ship in batches every WEEKEND (excluding holidays). • Orders made before Thursdays at midnight will ship on Monday. • Orders made on Fridays and later will ship the following Monday, on the 6th business day. We offer Priority 2-3 Day Shipping with every purchase within the U.S. through the United States Postal Service for a flate rate. Once it's ready, it's on the way! PLEASE READ: We pay a additional postage to ship all packages Priority; this gets your package to you as soon as it's made, so it doesn't sit on trucks or in warehouses. PLEASE Ensure all shipping addresses are correct. Your tracked and insured packages are the responsibility of the purchaser (yourself) once you receive a tracking number and it leaves our facility. If your package has not arrived, contact your local post-office for re-delivery or to file a claim. If you entered your shipping address incorrectly at the time of purchase, you will be responsible for replacement shipment costs at OUR cost: $10, $17 or $22 depending on the weight of your order. If you have not received your tracking email within 14 business days, please email us at info@releafpack.com. We offer limited International Shipping to: Canada Spain The United Kingdom Belgium Germany Brazil British Virgin Isles Isle of Man France Ireland Hungary South Africa The Netherlands Australia - Unavailable due to Australia customs. Kuwait - Unavailable due to Kuwait customs. Shipping regions availability is based on the region's customs. We are not responsible for, nor can account for, Customs/Landing Costs upon receipt of the product. That is the buyer's (collector's) responsibility upon collection of the item at your local Post Office. We are always checking to see if customs restrictions have returned to normal after Covid-19. For our other international friends, please follow us to be informed when your area becomes available. The ReLeafpack is a weighted product, handmade and shipped by ReLeafpack without third party distribution. Our international shipping rate is based directly on international postage rates of a weighted product. The most effective way to ship internationally is a single ReLeafpack OR One(1) ReLeafpack/ReLeafbuddy Set. We do not ship larger orders at this time. Please allow 6-8 weeks for international orders. Check your email for shipping confirmation and tracking numbers. Please note: We do not work on weekends or holidays. ReLeafpack operates during normal "bankers business hours" with holiday and store hour exclusions. We may not respond to emails or inquiries on weekends.

ReLeafpack offers uniquely designed, handmade products that are crated in small batches and never outsourced to factories. As a mindful alternative to chemical-based products, ReLeafpack’s items are reusable, non-melting, and non-sweating, providing a more natural solution compared to man-made gels, liquids, and plastics. Each ReLeafpack is filled with a vegan blend of locally sourced, triple-washed, all-natural pinto beans, encased in soft 100% cotton fabric with 100% recycled labels. You’ve heard of flax, rice, or cherry pit bags — but this is #NotYourGrandmasIcepack. We’ve taken comfort and cooling to the next level with our handcrafted, weighted-by-design packs: cooler than anything like it, and truly one-of-a-kind. Product Details: ReLeafpack: Approximately 8" x 14" (3.6 lbs) ReLeafbuddy: Approximately 5.5" x 9.5" (1.5 lbs) Both products should be stored in a dry, cold environment when not frozen. Do NOT get your ReLeafpack/ReLeafbuddy Wet! Scent Options: ReLeafpack’s scent options include 100% organic Lavender and Peppermint, sourced from local herbal farms. ReLeafpack uses dried herbs, not essential oils, to keep the products as natural as possible. Product may not be Gluten Free or allergen safe. While our products do not contain gluten, we cannot guarantee it has not come in contact with other items while in transit or creation. You may want to ask your doctor if this product is right for you if you have Vegan or bean sensitivities. Due to supply chain limitations, fabric colors and styles may vary, and restocks of certain designs are not guaranteed, so grab your favorite while it's here! As part of our commitment to sustainability, ReLeafpack uses recycled office supplies and donates excess fabric. Our products come in reusable bags made from all-natural materials, and we prioritizes eco-friendly practices across our operations. Loved for a reason and made with purpose.

Place your ReLeafpack/ReLeafbuddy in the *freezer at least 12 hours before first use. *Store in the provided airtight freezer bag/similar freezer or Ziploc bag when not in use to help keep it fresh from freezer smells. For best results, store in a deep freezer. Remove the bag and use directly on affected area; it can conform anywhere (eyes/head, neck, knees, etc). Stays cold up to 2 hours with a "Frosty 40" minutes of ice therapy. The cold is inside, so shake it up for a whole new cold experience! Tip for pros - Using the provided bag to protect your ReLeafpack from splashes, place the pack on your forehead during a hot bubble bath - may aid in circulation. Do not submerge in water, bag is not waterproof. *Do not get your ReLeafpack WET! Moisture can damage the vegan filling and make your ReLeafpack unusable. What about covers? In creation, we found that covers greatly diminished the cold, and we’re obsessed with something icy to stop the pain. We recommend light spot-washing if needed (and allowing it to fully dry), and without spills or major incidents, most ReLeafpacks can last years before their time and job is done. 💕 Head over to our ReLeafpack Ultimate Guide for more care tips.

Do not heat/microwave - The ReLeafpack, ReLeafbuddy and other ReLeafpack products are for Cold Therapy ONLY Do not leave unsupervised with children under 5 Do not open - Filler can be a choking hazard Do not get your ReLeafpack products wet Do not leave your ReLeafpack outside of the freezer in humid environments when not in use Always practice safe icing technique when using cold therapy. It is recommended to ice in 10-20 minute intervals with 10-20 minute breaks. If cold therapy is new to you, check with your doctor to see what's best. The ReLeafpack is a vegan product, made with a locally sourced, all-natural dried bean-blend filler, 100% cotton fabric, and 100% recycled labels. Product may not be Gluten Free or allergen safe. While our products do not contain gluten, we cannot guarantee it has not come in contact with other items while in transit or creation. You may want to ask your doctor if this product is right for you if you have Vegan or bean sensitivities.

We are a growing, small business who encourages rest and healing and only operates during normal business hours. Please read our FAQ's and follow our Instagram/Facebook pages for all business, personal health and shipment updates. All Production, Shipment and Inquiries operate during our Normal Business Hours Monday - Friday, 9am - 5pm MST and we do not work on major Holidays. Orders ship in small batches. Contact us via DM through IG or at ( info@releafpack.com ) for any special inquiry. As increasing demand in our DMs and emails have grown, we may not be able to respond to every message. Please see the FAQs for any questions.

Please email info@releafpack.com for all press, business and social inquiries. We would love to be part of your Corporate Retreats, Nurses Week, or other special events. Please contact us for wholesale pricing.