FREQUENTLY ASKED QUESTIONS

Return Policy


Unfortunately, due to shipping costs and the current COVID19 Pandemic, we are unable to return any product that is not defective. All glitter fabrics are carefully marked in their description and cannot be returned due to the glitter. Our organic scents are strong and we cannot return or exchange scented packs. We believe The ReLeafpack is an amazing multi-use product that fits wonderfully in every home. While we hope it doesn't come to this, if you truly feel the ReLeafpack doesn't help you in any way, please contact us.




Product Information + Scents


Due to supply availability surrounding COVID19, we cannot guarantee the restock of any style – get your favorite before it’s gone! Fabric shades may vary - photos are examples Each ReLeafpack is approximately 8" x 14" Each ReLeafbuddy is approximately 5.5" x 9.5 The ReLeafpack is a vegan product, made with a locally sourced, all-natural dried bean-blend filler, 100% cotton fabric, 100% recycled labels and does not contain plastics, liquids, chemicals or gels. We are reusable + non-melting/sweating. Store your ReLeafpack/ReLeafbuddy in a dry, cold enviroment, if not frozen. Our Lavender & Peppermint scent additions are 100% Organic dried herbs from locally sourced/supported herbal farms. We do not use essential oils. Our company is dedicated to being eco friendly. We provide a non-disposable product in a reusable bag, made from all natural materials. In addition, we use recycled office supplies when available and donate our extra fabric for masks.




Usage


Store in the provided airtight freezer bag/similar freezer bag when not in use. For best results, store in a deep freezer. Place in freezer at least 12 hours before first use. Remove the bag and use directly on affected area; it can conform anywhere (eyes/head, neck, knees, etc). Stays cold up to 2 hours - shake it up for more cold! Do not get your ReLeafpack WET! Moisture can damage the vegan filling and make your ReLeafpack unusable. Tip for pros - Using the provided bag to protect your ReLeafpack from splashes, place the pack on your forehead during a hot bubble bath - may aid in circulation. Do not submerge in water, bag is not waterproof.




Safety Disclaimers


Do not heat/microwave - The ReLeafpack + ReLeafbuddy are for Cold Therapy ONLY Do not leave unsupervised with children under 5 Do not open - Filler can be a choking hazard Do not get your ReLeafpack/ReLeafbuddy wet




Wholesale Inquiries


We would love to be part of your Corporate Retreats, Nurses Week, or other special events. Please contact jodi@releafpack.com for any wholesale inquiries.




Shipping


**Due to the events surrounding the COVID-19 Virus, some orders/shipping may be delayed 2-3 days through the United States Postal Service. Please see their website for more details. Products are hand-made to order and ship in batches; usually within 5-7 business days. If you have not received your tracking email within 10 business days (14 calendar days), please email us at info@releafpack.com. We offer Priority 2 Day Shipping with every purchase within the US. Once it's ready, it's on the way! We offer limited International Shipping to: Canada Australia - Unavailable due to AU customs until further notice. Spain The United Kingdom Belgium Germany Brazil British Virgin Isles Isle of Man France Ireland Hungary South Africa Shipping regions availability is based on customs. For our other international friends, please follow us to be informed when your area becomes available. The ReLeafpack is a weighted product, handmade and shipped by ReLeafpack. The most effective way to ship internationally is a single ReLeafpack OR One(1) ReLeafpack/ReLeafbuddy Set. For larger orders, please contact us. Please allow 6-8 weeks for international orders. Check your email for shipping confirmation and tracking numbers.




Privacy Policy


What type of information do you collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do you collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do you collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;

To provide our Users with ongoing customer assistance and technical support;

To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;

To comply with any applicable laws and regulations.

How do you store, use, share and disclose your site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do you communicate with your site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How can your site visitors withdraw their consent?

If you don’t want us to process your data anymore, please contact us at [info@releafpack.com].

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at [info@releafpack.com]




Contact Us


We are a growing, small business who encourages rest and healing. All Production, Shipment and Inquiries operate during our Normal Business Hours Monday - Friday, 9am - 5pm MST and we do not work on major Holidays. Orders ship in batches. Contact us via DM through IG or at info@releafpack.com for a special inquiry.





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