Question 1

Return Policy

Accepted Answer

Due to shipping costs and time/labor, we are unable to return any product that is not defective. We do not offer returns at this time.

By placing an order, you acknowledge that each order is a custom-made product and understand we will not issue refunds.

• All glitter fabrics are marked in their listings and cannot be returned or exchanged.
• Our Organic scents are strong and we cannot return or exchange scented packs.
 
We believe The ReLeafpack is an amazing multi-use product that fits wonderfully in every home and hope to bring you the same enjoyment.
 
In addition, we cannot alter orders or add a coupon code to any order that has already been placed.

If you placed your order by mistake or wish to cancel it before it has shipped, you will be charged a $5 restocking fee from your refund.

We reserve the right to refuse service or products to anyone who may be flagged with suspicious or fraudulent activity and reserve the right to report those parties to the proper authorities.

Question 2

SHIPPING SCHEDULE *First-time shoppers Please Read* Updated 9/26/25

Accepted Answer

9/26/25 International Shipping Update:
Due to the ongoing Canada Post strike, recent UK customs changes affecting small businesses, and a few other international shipping challenges, we’ve made the difficult decision to pause all international orders for the time being.

✨ Good news: If you’ve already placed an international order, your package will still ship out on schedule — just not through USPS. Instead, we’ll be using reliable carriers such as DHL or FedEx to ensure safe and timely delivery. Please keep an eye on your inbox for your tracking number, which will arrive within our normal shipping timelines.

We are working hard to restore international shipping and hope to have it back in place before the holiday season. Thank you for your patience and understanding as we navigate these changes.

USA Shipping
No changes here! 🇺🇸 All U.S. orders are being processed and shipped as usual. Most packages ship via USPS Priority Mail (2–3 days), following our normal schedule.

8/15/25 - Preorder items: If you have purchased a Preorder item with a group of non-Preorder items, your package will ship together when the Preorder item ships at the later date.

• Our products are custom, hand-made to order and ship in batches every WEEKEND (excluding holidays).
• Orders made before Thursdays at midnight will ship on Monday.
• Orders made on Fridays and later will ship the following Monday, on the 6th business day.

We offer Priority 2-3 Day Shipping with every purchase within the U.S. through the United States Postal Service for a flate rate. Once it's ready, it's on the way!

PLEASE READ: We pay a additional postage to ship all packages Priority; this gets your package to you as soon as it's made, so it doesn't sit on trucks or in warehouses. PLEASE Ensure all shipping addresses are correct. Your tracked and insured packages are the responsibility of the purchaser (yourself) once you receive a tracking number and it leaves our facility. If your package has not arrived, contact your local post-office for re-delivery or to file a claim. If you entered your shipping address incorrectly at the time of purchase, you will be responsible for replacement shipment costs at OUR cost: $10, $18 or $24 depending on the weight of your order.

If you have not received your tracking email within 14 business days, please email us at info@releafpack.com. (info@releafpack.com.)

We offer limited International Shipping to:
 
Canada
Spain
The United Kingdom
Belgium
Germany
Brazil
British Virgin Isles
Isle of Man
France
Ireland
Hungary
South Africa
The Netherlands
Australia - Unavailable due to Australia customs.
Kuwait - Unavailable due to Kuwait customs.
 
Shipping regions availability is based on the region's customs. We are not responsible for, nor can account for, Customs/Landing Costs upon receipt of the product. That is the buyer's (collector's) responsibility upon collection of the item at your local Post Office.

We are always checking to see if customs restrictions have returned to normal after Covid-19.
 
For our other international friends, please follow us to be informed when your area becomes available. 
 
The ReLeafpack is a weighted product, handmade and shipped by ReLeafpack without third party distribution. Our international shipping rate is based directly on international postage rates of a weighted product. The most effective way to ship internationally is a single ReLeafpack OR One(1) ReLeafpack/ReLeafbuddy Set. We do not ship larger orders at this time.

Please allow 6-8 weeks for international orders.

Check your email for shipping confirmation and tracking numbers.

Please note: We do not work on weekends or holidays. ReLeafpack operates during normal "bankers business hours" with holiday and store hour exclusions. We may not respond to emails or inquiries on weekends.

Question 3

Product Information & Scents

Accepted Answer

ReLeafpack offers uniquely designed, handmade products that are crated in small batches and never outsourced to factories. As a mindful alternative to chemical-based products, ReLeafpack’s items are reusable, non-melting, and non-sweating, providing a more natural solution compared to man-made gels, liquids, and plastics.

Each ReLeafpack is filled with a vegan blend of locally sourced, triple-washed, all-natural pinto beans, encased in soft 100% cotton fabric with 100% recycled labels. You’ve heard of flax, rice, or cherry pit bags — but this is #NotYourGrandmasIcepack. We’ve taken comfort and cooling to the next level with our handcrafted, weighted-by-design packs: cooler than anything like it, and truly one-of-a-kind.

Product Details:
 • ReLeafpack: Approximately 8" x 14" (3.6 lbs)
 • ReLeafbuddy: Approximately 5.5" x 9.5" (1.5 lbs)
 • ReLeafhug: Approx 6" x 28" (4.5 lbs)
 • ReLeafpillow: Approx 5.5" x 9.5" (5 lbs)
 • ReLeafblanket: Approx 40" x 28" (16 lbs)

All products should be stored in a dry, cool environment when not frozen. 
Do NOT get your ReLeafpack products WET! Moisture can ruin the vegan filler and make it unsafe/unusable.

Scent Options: ReLeafpack offers 100% Organic Lavender or Peppermint, sourced from locally supported herbal farms. We use dried herbs - not essential oils - to keep our products as natural as possible, while preserving their natural antimicrobial properties.

Product may not be Gluten Free or allergen safe. While our products do not contain gluten, we cannot guarantee it has not come in contact with other items while in transit or creation. You may want to ask your doctor if this product is right for you if you have Vegan or bean sensitivities.

Due to supply chain limitations, fabric colors and styles may vary, and restocks of certain designs are not guaranteed, so grab your favorite while it's here!

ReLeafpack is committed to sustainability through every stage. We use recycled office supplies, donate surplus fabric to local organizations, and package every order in reusable bags. Our products are handmade in small batches, with every step designed to minimize our environmental footprint. Sustainability isn’t just how we operate, it’s in the process.

Question 4

Usage & Care

Accepted Answer

+Place your ReLeafpack product in the freezer at least 12 hours before first use.

+Store in the provided airtight freezer bag/similar freezer or Ziploc bag when not in use to help keep it fresh from freezer smells. For best results, store in a deep freezer.
 
+Remove the bag and use directly on affected area; it can conform anywhere (eyes/head, neck, knees, etc).
 
+Stays cold up to 2 hours with a "Frosty 40" minutes of ice therapy. The cold is inside, so shake it up for a whole new cold experience! 
 
+Tip for pros: Using the provided bag to protect your ReLeafpack from splashes, place the pack on your forehead during a hot bubble bath - may aid in circulation. Do not submerge in water, bag is not waterproof.

+Do not get your ReLeafpack products WET! Moisture can damage the vegan filling and make them unusable.

What about covers? In creation, we found that covers greatly diminished the cold, and we’re obsessed with something icy to stop the pain. We recommend light spot-washing if needed (and allowing it to fully dry), and without spills or major incidents, most ReLeafpack products can last years before their time and job is done. 💕

Head over to our ReLeafpack Ultimate Guide for more care tips.(https://www.releafpack.com/releafpack-guide)

Question 5

Safety Disclaimers

Accepted Answer

Do not heat/microwave - ALL ReLeafpack products are for Cold Therapy ONLY.
 
Do not leave unsupervised with children under 5
 
Do not open - Filler can be a choking hazard
 
Do not get your ReLeafpack products wet

Do not leave your ReLeafpack outside the freezer in humid environments when not in use. If not stored in the freezer, keep it in a cool, dry place.

Always practice safe icing technique when using cold therapy. It is recommended to ice in 10-20 minute intervals with 10-20 minute breaks. If cold therapy is new to you, check with your doctor to see what's best.

All ReLeafpack products are vegan, made with a locally sourced, all-natural dried bean-blend filler, 100% cotton fabric, and 100% recycled labels.

Product may not be Gluten Free or allergen safe. While our products do not contain gluten, we cannot guarantee it has not come in contact with other items while in transit or creation. You may want to ask your doctor if this product is right for you if you have Vegan or bean sensitivities.

Question 6

Contact Us

Accepted Answer

Every single ReLeafpack product is thoughtfully handcrafted in small, weekly batches. We appreciate your patience as we prepare your cold hugs with care. Every order supports our home and the community we serve.

Business hours are Mon–Fri, 9–5 MST (excluding holidays). We do not work or process orders on major holidays.

For updates on orders, restocks, and brand news, follow us on our socials, check out the resources tab on our website, and subscribe to our email list!

DM us or email info@releafpack.com for special requests. We do our best to reply, but may not get to every message. Thank you for your understanding.

Question 7

Media · Press

Accepted Answer

Please email info@releafpack.com for all press, business and social inquiries.

We would love to be part of your Corporate Retreats, Nurses Week, or other special events.

Please contact us for wholesale pricing.

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