Question 1

Return Policy

Accepted Answer

Due to shipping costs and time and labor, we are unable to return any product that is not defective. We do not offer returns. All glitter fabrics are carefully marked in their description and cannot be returned due to the glitter. Our organic scents are strong and we cannot return or exchange scented packs.In addition, we cannot alter orders or add a coupon code to any order that has already been placed. If you placed your order by mistake or wish to cancel it before it has shipped, you will be charged a 5 dollar restocking fee from your refund.

Question 2

Product Information and Scents

Accepted Answer

ReLeafpack has uniquely designed products, handmade in small batches and never outsourced for factory production. ReLeafpack offers a mindful alternative to chemicals and harsh man-made gels,liquids,plastics. ReLeafpack products are reusable and non-melting,non-sweating.The ReLeafpack is a vegan product, made with a locally sourced, all-natural dried bean-blend filler, 100 percent cotton fabric, 100 percent recycled labels.Product may not be Gluten Free or allergen safe. You may want to ask your doctor if this product is right for you if you have Vegan sensitivities. Due to supply availability, we cannot guarantee the restock of any style. Get your favorite before it’s gone! Fabric shades may vary - photos are examples. Each ReLeafpack is approximately 8 inch x 14 inch (3.6 Lbs) Each ReLeafbuddy is approximately 5.5 inch x 9.5 inch (1.5 Lbs)Store your ReLeafpack/ReLeafbuddy in a dry, cold environment, if not frozen. Our Lavender & Peppermint scent additions are 100 percent Organic dried herbs from locally sourced/supported herbal farms. We do not use essential oils. Our company is dedicated to being eco friendly. We provide a non-disposable product in a reusable bag, made from all natural materials. In addition, we use recycled office supplies when available and donate our extra fabric for masks.

Question 3

Shipping

Accepted Answer

Due to several postage increases we have incurred, you may see a slight shipping rate increase in your order.Our products are custom, hand-made to order and ship in batches every Monday (excluding holidays).• Orders made before Thursdays at midnight will ship on Monday.Orders made on Fridays and later will ship the following Monday, on the 6th business day. PLEASE READ: We pay additional postage to ship all packages Priority; this gets your package to you as soon as it's made, so it doesn't sit on trucks or in warehouses. PLEASE Ensure all shipping addresses are correct. Your tracked and insured packages are the responsibility of the purchaser (yourself) once you receive a tracking number and it leaves our facility. If your package has not arrived, contact your local post-office for re-delivery or to file a claim. If you entered your shipping address incorrectly at the time of purchase, you will be responsible for replacement shipment costs at OUR cost: $10, $17 or $22 depending on the weight of your order. If you have not received your tracking email within 10 business days (14 calendar days), please email us at info@releafpack.com. We provide Priority 2 Day Shipping with every purchase within the US. Once it's ready, it's on the way! We offer limited International Shipping to:Canada, Spain, The United Kingdom, Belgium ,Germany, Brazil,British Virgin Isles, Isle of Man, France, Ireland, Hungary, South Africa, The Netherlands, Australia - Unavailable due to Australia customs., Kuwait - Unavailable due to Kuwait customs.,Shipping regions availability is based on the region's customs. We are always checking to see if customs restrictions have returned to normal after Covid-19.The ReLeafpack is a weighted product, handmade and shipped by ReLeafpack without third party distribution. Our international shipping rate is based directly on international postage rates. The most effective way to ship internationally is a single ReLeafpack OR One(1) ReLeafpack/ReLeafbuddy Set. We do not ship larger orders at this time. Please allow 6-8 weeks for international orders. Check your email for shipping confirmation and tracking numbers.

Question 4

Usage

Accepted Answer

Place your ReLeafpack/ReLeafbuddy in the freezer at least 12 hours before first use. Store in the provided airtight freezer bag/similar freezer bag when not in use to help keep it fresh from freezer smells. For best results, store in a deep freezer. Remove the bag and use directly on affected area; it can conform anywhere (eyes/head, neck, knees, etc). Stays cold up to 2 hours with a "Frosty 40" minutes of ice therapy. The cold is inside, so shake it up for a whole new cold experience! Do not get your ReLeafpack WET! Moisture can damage the vegan filling and make your ReLeafpack unusable.

Question 5

Safety Disclaimers

Accepted Answer

Do not heat/microwave - The ReLeafpack, ReLeafbuddy and other ReLeafpack products are for Cold Therapy ONLY. Do not leave unsupervised with children under 5. Do not open - Filler can be a choking hazard. Do not get your ReLeafpack/ReLeafbuddy wet. Do not leave your ReLeafpack outside of the freezer in humid environments when not in use. Always practice safe icing technique when using cold therapy. It is recommended to ice in 10-20 minute intervals with 10-20 minute breaks. If cold therapy is new to you, check with your doctor to see what's best.

Question 6

Contact Us

Accepted Answer

We are a growing, small business who encourages rest and healing and operates during business hours. All Production, Shipment and Inquiries operate during our Normal Business Hours Monday - Friday, 9am - 5pm MST and we do not work on major Holidays. Orders ship in small batches. Contact us via DM through IG or at ( info@releafpack.com ) for any special inquiry. As increasing demand in our DMs and emails have grown, we may not be able to respond to every message. Please see the FAQs for any questions.

Question 7

Media • Press

Accepted Answer

Please email info@releafpack.com for all press, business and social inquiries. We would love to be part of your Corporate Retreats, Nurses Week, or other special events. We do not offer wholesale pricing at this time.

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RELEAFPACK

It's a hug for your pain.

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We appreciate every single order, you're helping support our dream.
We're a growing small business and we cherish your patience.

Love,
The ReLeafpack Team

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