FREQUENTLY ASKED QUESTIONS
Unfortunately, due to shipping costs and the current COVID19 Pandemic, we are unable to return any product that is not defective.
Product Information + Scents
Store in the provided airtight freezer bag/similar freezer bag when not in use. For best results, store in a deep freezer.
Do not heat/microwave - The ReLeafpack, ReLeafbuddy and other ReLeafpack products are for Cold Therapy ONLY
We would love to be part of your Corporate Retreats, Nurses Week, or other special events.
*Due to recent postage increases, you may see a slight shipping rate increase in your order.
*Due to the events surrounding the COVID-19 Virus, some orders/shipping may be delayed 2-3 days through the United States Postal Service. Please see their website for more details.
-Our products are custom, hand-made to order and ship in batches every Monday (excluding holidays).
-Orders made before Thursdays at midnight will ship on Monday.
-Orders made on Fridays and later will ship the following Monday, on the 6th business day.
Please note: We pay additional postage to ship all packages Priority; this gets your package to you as soon as it's made, so it doesn't sit on trucks or in warehouses. PLEASE Ensure all shipping addresses are correct. Your tracked and insured packages are the responsibility of the purchaser (yourself) once you receive a tracking number + it leaves our facility. If your package has not arrived, contact your local post-office for re-delivery or to file a claim. If your shipping address was incorrect at the time of purchase, you will be responsible for replacement shipment and product costs.
If you have not received your tracking email within 10 business days (14 calendar days), please email us at email@example.com.
We provide Priority 2 Day Shipping with every purchase within the US. Once it's ready, it's on the way!
What type of information do you collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
How do you collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Why do you collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
How do you store, use, share and disclose your site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How do you communicate with your site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
How can your site visitors withdraw their consent?
If you don’t want us to process your data anymore, please contact us at [firstname.lastname@example.org].
Questions and your contact information
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at [email@example.com]
We are a growing, small business who encourages rest and healing.
Please email firstname.lastname@example.org for all business inquiries.